Support
No sign-in code, a wrong order, or trouble deleting your account — write to us and we will sort it out.
support@coffee-flow.ru
We answer letters on working days.
What to put in your letter
- The order number, the cafe and the time — if your question is about an order.
- The phone number you sign in with.
- The app version and your device model (“Profile” → “About the app”).
- A screenshot, if you see an error on the screen.
What we help with
- Signing in by phone number and the SMS code.
- Order status, cancellation and orders that were not handed over.
- Deleting an account and its personal data.
- Quality complaints: the cafe handles them as the seller, and we help get your complaint to them.
Service operator
- Name
- Individual entrepreneur Aleksandr Yurevich Klochkov (ИП Клочков Александр Юрьевич)
- INN
- 401107651745
- OGRNIP
- 326508100545977
- Address
- Mozhaysk, Moscow Region, Russia
- support@coffee-flow.ru